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How we collect, use, and protect your personal information when you visit the Helderberg Hospice Draw website.
Welcome to the Helderberg Hospice June Mega 2026 Draw informational website ("the Website"). We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently, in accordance with all applicable data protection legislation.
This Privacy Policy & Data Protection Policy explains what personal information we collect when you visit our Website, how we use it, the legal bases for processing, and your rights. This policy is aligned with the requirements of the following legislation:
By using this Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Website immediately.
The responsible party (as defined under POPIA) and data controller (as defined under GDPR) for the processing of your personal data through this Website is:
This Website is an independent informational resource. The official Helderberg Hospice is a separate entity. For questions about data processed directly by Helderberg Hospice (e.g., draw entries, donations), please contact them at [email protected].
This Website does not process draw entries, collect payment information, or handle donations. All draw entries and financial transactions are conducted exclusively through the official Helderberg Hospice website, which processes credit card transactions in South African Rand (ZAR) through PCI DSS Level 1 certified payment processors.
Any personal information you provide when entering the draw or making a donation is governed by Helderberg Hospice's own privacy and data protection policies, not this policy.
"Personal information" means any information that identifies or can be used to identify a living, identifiable natural person (as defined under POPIA Section 1 and GDPR Article 4). We collect the minimum amount of data necessary to operate and improve this Website:
| Data Category | Specific Data | Purpose | Retention |
|---|---|---|---|
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, referring URL | Website functionality, security monitoring, analytics | 26 months |
| Usage Data | Pages visited, time on page, click interactions, scroll depth, navigation paths | Website improvement, content optimisation, user experience analysis | 26 months |
| Cookie Data | Cookie consent preference, age verification status, session identifiers | Remembering your preferences, maintaining session state, legal compliance | 12 months |
| Communication Data | Email address, name, message content (only if you contact us directly) | Responding to enquiries, providing support | 24 months after last contact |
| Analytics Data | Anonymised and aggregated browsing statistics via Google Analytics | Understanding audience demographics, measuring Website performance | 26 months |
We do not collect: financial or banking details, identity documents, medical information, donor records, or any sensitive personal information as defined under POPIA Section 26.
In accordance with POPIA Section 11 and GDPR Article 6(1)(a), we obtain your consent before processing personal information where required. Our consent practices include:
We process personal information in accordance with the conditions for lawful processing set out in POPIA Chapter 3, including:
For visitors from the EEA and UK, we rely on:
We have conducted a legitimate interest assessment and determined that these processing activities are proportionate and do not override your fundamental rights and freedoms.
We use the data we collect for the following lawful purposes:
We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.
We may share your data with the following categories of third-party service providers, solely for the purposes described in this policy:
Our Website is hosted by a third-party hosting provider. This provider processes technical data (such as IP addresses and server logs) as part of delivering the Website to your browser. The hosting provider acts as an operator/data processor under our instructions and is bound by appropriate data processing agreements.
We use Google Analytics to understand how visitors interact with our Website. Google Analytics collects anonymised usage data using cookies. You can opt out by:
We do not share your personal data with any other third parties for marketing or commercial purposes.
We take the security of your personal data seriously and implement appropriate technical and organisational measures, including:
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our specific retention periods are:
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you.
Depending on your location, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. We may ask you to verify your identity before processing your request.
This Website and the Helderberg Hospice June Mega 2026 Draw are strictly intended for individuals aged 18 years and older. We do not knowingly collect personal data from anyone under 18.
We implement an age verification gate that requires all visitors to confirm they are 18 or older before accessing content. If we become aware that we have collected personal data from a person under 18, we will take immediate steps to delete that data.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected].
Our Website primarily operates from South Africa. Some third-party service providers (such as Google Analytics) may process your data in countries outside South Africa or the EEA. Where personal data is transferred internationally, we ensure appropriate safeguards are in place:
We take our obligations under POPIA and GDPR seriously. Under South African law, offences under POPIA — such as hindering the Information Regulator, failing to protect personal information, or unlawful processing — can result in fines or imprisonment of up to 10 years. Under GDPR, organisations face fines of up to 4% of annual global turnover or €20 million.
We maintain strict internal policies to ensure compliance and prevent data breaches.
We may update this Privacy Policy from time to time. When we make changes:
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
For complaints regarding data protection, you may also contact:
For questions about data processed by Helderberg Hospice directly (draw entries, donations, patient information), please contact Helderberg Hospice at [email protected].
Participation in draws and lotteries should be enjoyable and responsible. Only enter with money you can afford. If you or someone you know has a gambling problem, please seek help. You must be 18 years or older to enter.